Terms & Condition

These Terms and Conditions outline the rules and guidelines for using the services provided by Kilmore Broadford Taxi. By booking or using our taxi services, customers agree to comply with these terms to ensure a safe, reliable, and professional transportation experience. Our goal is to provide efficient travel services across Kilmore, Broadford, and surrounding areas while maintaining clear expectations for both passengers and service providers.

These terms apply to all bookings made through our website, phone reservations, or any other communication channel used to request transportation. Customers are encouraged to review these conditions to understand how our services operate and what responsibilities apply when using our taxi service.

Booking and Reservation Policy

Passengers can book a taxi in advance or request transportation when available. When making a booking, customers should provide accurate information including pickup location, destination, preferred time, and contact details. Providing correct details helps our drivers arrive on time and ensures a smooth travel experience.

Kilmore Broadford Taxi aims to honor all confirmed bookings; however, availability may depend on demand, traffic conditions, or unexpected circumstances. We recommend booking in advance for airport transfers, events, or long-distance travel to ensure vehicle availability.

Passenger Responsibilities During Travel

Passengers are expected to behave respectfully and responsibly while using our taxi services. This helps maintain a safe and comfortable environment for both drivers and other passengers. Any behavior that may endanger the driver, passengers, or vehicle may result in termination of the trip.

Passengers should also ensure that personal belongings are properly managed during the journey. While drivers take care to assist with luggage and travel needs, passengers remain responsible for their items during and after the trip.

Payment and Fare Policy

Taxi fares are determined based on distance, time, and the type of service requested. Customers will be informed about the fare or fare structure at the time of booking whenever possible. Payment may be completed using the accepted payment methods available with our taxi service.

Additional charges may apply for services such as airport transfers, waiting time, long-distance travel, or special transportation requests. Our goal is to maintain transparent pricing so that passengers clearly understand the cost of their journey.

Cancellation and Service Changes

Passengers may cancel or modify bookings if their travel plans change. We recommend notifying our team as early as possible to avoid unnecessary delays or scheduling issues. Late cancellations may affect driver availability for other passengers.

In certain circumstances such as traffic disruptions, weather conditions, or vehicle issues, Kilmore Broadford Taxi may need to adjust or reschedule services. In such cases, we aim to communicate promptly and provide the best possible alternative arrangements.

Limitation of Liability

While we strive to provide reliable and punctual taxi services, Kilmore Broadford Taxi cannot guarantee travel times due to factors beyond our control, such as traffic congestion, road closures, or weather conditions. Passengers are advised to allow sufficient time when planning airport transfers or important appointments.

Our service focuses on safe and professional transportation, but we are not responsible for delays caused by external circumstances or for personal items left inside the vehicle after the trip is completed.

Important Terms for Using Our Taxi Service

To maintain a safe and reliable transportation experience, passengers should follow the general service guidelines when booking or using our taxis.

• Accurate booking information should be provided when requesting a taxi
• Passengers must follow safety and respectful behavior guidelines during travel
• Payment for the journey must be completed using accepted methods
• Advance booking is recommended for airport transfers and events
• Customers should inform us early if they need to cancel or change a booking
• Personal belongings remain the responsibility of the passenger

Acceptance of Terms

By using the services of Kilmore Broadford Taxi, passengers acknowledge that they have read and accepted these Terms and Conditions. These guidelines are designed to ensure reliable transportation and a positive experience for all passengers. If you have questions about these terms, you may contact our team through our website or customer support channels for further assistance.